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Frequently Asked Questions

I work in an office building where my cell phone coverage in certain areas, including my office, is non-existent or spotty at best. How can I improve my coverage?

I frequently work from my home office, but my cell phone doesn't.

I live in a rural area. Rather than having a second phone line for work, I'd like to use my cell phone, but it only works outside.

When I'm at the cottage, I'd like to stay in touch, but if I publish my cottage number, everyone will call. I'd like to just use my cell phone. Can you help?

I'm a production manager in a factory, and no cell phones work inside. I spend most of my time in a couple of spots. Can you help?

No cell phones work in the parking garage. While many employees carry cell phones for safety, the phones aren't useful in any of the high-risk areas.

I work in an office building with no outside access. The windows don't open, and I can't get to the roof. How can I install SpotCell?

I'm not an engineer. How easy is it to install SpotCell?

Does SpotCell provide coverage for multiple users within a trouble spot?

Does SpotCell 100 support CDMA and GSM/TDMA?

Is SpotCell specific to a frequency band?

Where can I buy SpotCell?

Question: I work in an office building where my cell phone coverage in certain areas, including my office, is non-existent or spotty at best. How can I improve my coverage?

Answer: The requirement for reliable, always-on cell phone coverage within the office environment is increasing dramatically. It is not unusual to encounter trouble spots within a building where cell phone signals are weak or non-existent.

SpotCell provides affordable and clear coverage to those trouble spots. The unit can be easily deployed and provides a coverage range of up to 100,000 square feet. Multiple units can be easily deployed to cover office areas and working locations.

SpotCell can be deployed even without access to the roof or outside.

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Question: I frequently work from my home office, but my cell phone doesn't.

Answer: A cell phone is critical when you work at home, because it provides a ready link to the office and customers – without giving out your home number. But even in urban areas, hills or buildings often block wireless signals.

SpotCell can be easily deployed to provide coverage throughout your house. In a home, the donor unit is generally deployed outside – for example, under the eaves. Because it is more sensitive than your phone and is mounted higher up, it can usually detect signals that your phone can't. The coverage range of 15,000 to 50,000 square feet (2,000 to 4,600 square metres) is adequate for most homes.

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Question: I live in a rural area. Rather than having a second phone line for work, I'd like to use my cell phone, but it only works outside.

Answer: Signals in many rural areas are marginal and cannot penetrate the walls of your home. SpotCell can be easily deployed to provide coverage throughout your house. In a home, the donor unit is generally deployed outside – for example, under the eaves. Because it is more sensitive than your phone and is mounted higher up, it can usually detect signals that your phone can't. The coverage range of 15,000 to 50,000 square feet (2,000 to 4,600 square metres) is adequate for most homes.

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Question: When I'm at the cottage, I'd like to stay in touch, but if I publish my cottage number, everyone will call. I'd like to just use my cell phone. Can you help?

Answer: Signals in many cottage areas are marginal and cannot penetrate the walls of your cottage. SpotCell can be easily deployed to provide coverage throughout your cottage. In a cottage, the donor unit is generally deployed outside – for example, under the eaves or on a utility pole. Because it is more sensitive than your phone and is mounted higher up, it can usually detect signals that your phone can't. The coverage range of 15,000 to 50,000 square feet (2,000 to 4,600 square metres) is adequate for most cottages.

You get the privacy of your cottage and the convenience of your cell phone. Just remember to turn it off sometimes!

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Question: I'm a production manager in a factory, and no cell phones work inside. I spend most of my time in a couple of spots. Can you help?

Answer: Factories and warehouses with lots of metal construction often have poor signals. While these buildings may be large, the employees are generally located in only a few areas.
SpotCell can be easily deployed to provide coverage in those spots. The donor unit is deployed on the roof and connected to a coverage unit inside. The coverage range of up to 100,000 square feet is adequate for most trouble spots. Multiple units can be easily deployed to cover office areas and other working locations.

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Question: No cell phones work in the parking garage. While many employees carry cell phones for safety, the phones aren't useful in any of the high-risk areas.

Answer: SpotCell can provide coverage in parking garages above and below ground. That's useful for emergencies, and it removes the irritation of calls being dropped when you park your car.
The donor unit is placed where it can detect a signal (this might be outside or in a stairwell). It is connected to the coverage unit, which is placed in the centre of the garage up to 245 feet (75 metres) away.

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Question: I work in an office building with no outside access. The windows don't open, and I can't get to the roof. How can I install SpotCell?

Answer: SpotCell can be deployed completely within your office. It is the only in-building in-building solution.

The donor unit needs to be placed somewhere where it can detect a signal (this might be beside a window or the outside wall). The coverage unit is then placed roughly in the centre of the problem area. Ideally, the two units are separated as much as possible.
For esthetic purposes, the entire system can be placed above the ceiling tiles.

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Question: I'm not an engineer. How easy is it to install SpotCell?

Answer: SpotCell can be easily installed in less than one hour, without the need for test equipment, special tools or knowledge of your network.

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Question: Does SpotCell provide coverage for multiple users within a trouble spot?

Answer: Absolutely. SpotCell is fully adaptive and supports multiple simultaneous users. Multiple units can be easily deployed to cover office areas and other working locations.

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Question: Does SpotCell 100 support CDMA and GSM/TDMA?

Answer: Yes, Spotwave offers a portfolio of products that provide you with "always on" coverage solutions for both 800 MHZ (cellular) and 1900 MHZ (PCS) bands.

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Question: Is SpotCell specific to a frequency band?

Answer: SpotCell supports both A and B band selectivity, allowing carriers to help their own customers without interfering with alternative carriers.

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Question: Where can I buy SpotCell?

Answer: Spotwave sells through carriers and recognized carrier resellers. We are currently deployed with 8 of the top 10 carriers in North America, and in China, Brazil, and Mexico.

To purchase SpotCell, please contact a representative from your local carrier. If you need help identifying a carrier in your area, please contact Spotwave.

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